Account Director Resume

Qualified Account Director
Dedicated to building long-lasting and profitable sales relationships

Competitive Advantages

Dynamic and results-driven professional with extensive experience impacting organizational presence, profitability, and performance through execution of high-impact sales and operations strategies. Deliver exceptional results through business development, strategic market positioning, and organizational planning. Outstanding communicator; establish immediate rapport and build long-lasting loyal customer relationships. Career record of exceeding demanding sales goals in highly competitive markets.

Areas of expertise include:

* Account Management
* Strategic Planning
* P&L
* Powerful Presentations
* Product Promotions
* Problem Solving
* Sales Strategies/Execution
* Process Improvements
* Client Satisfaction
* Relationship Development
* Project Implementation
* Networking/Referrals

Account Leadership

ACCOUNT DIRECTOR | ABC BUSINESS SOLUTIONS, Bethel, AK * 20xx-20xx

Managed 11 client accounts through 120 high-performance associates and ten managers. Worked closely with clients to meet service delivery expectations, developed new business, and offered added services at client sites.

* Spearheaded development and execution of new business plans and account installs.

* Cultivated solid client relationships, ensured service delivery in compliance with scope of work, and supervised performance of direct reports to maximize profitability and satisfaction.

* Oversaw overall financial performance of accounts against budget, and examined deployment of resources (labor and equipment) against contract levels.

ACCOUNT DIRECTOR | BCD INTERNATIONAL, Bethel, AK * 20xx-20xx

Oversaw operational performance of 30 associates and flex labor through an efficient team of managers, supervisors, and leads. Defined organizational expectations, trained employees, and held accountable to challenging performance objectives. Collaborated with the regional Human Resource Department to develop recruiting, training, employee development, succession planning, and recognition programs.

* Maximized performance by developing monthly projections, analyzing and measuring performance against outcomes, and ensuring financial and profit targets were met.

* Played a key role in short/long-term strategic account planning process development. Devised objectives focused on capitalizing on opportunities for new business, added services, and responses to new business requests from existing clients.

* Ensured complete client satisfaction in accordance with the scope of service and contract requirements. Met client requests and resolved critical issues.

Education

BACHELOR OF ARTS IN COMMUNICATIONS
XYZ University, Bethel, AK * 20xx

Technical

Windows XP, Microsoft Office (Word, Excel, PowerPoint), Lotus Notes, Internet Explorer, Mozilla, SalesForce.com

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