Account Manager Resume

CAREER FOCUS: EXCEPTIONAL ACCOUNT MANAGEMENT

Successful history in increasing key account base and guaranteeing client satisfaction.

SERVICE PROFILE: Demonstrated ability to grow business where others cannot see opportunities. Excellent background in customer service, exceeding client expectations from initial contract through post-sales follow-up. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Highly skilled in rapidly developing rapport. Extremely adaptable and able to quickly grasp and apply new information. Competitive team player with a strong work ethic.

EXPERIENCE

ACCOUNT MANAGER, ABC, INC., Yuma, AZ, 20xx to 20xx

Built new accounts and maintained relationships by calling on general construction, manufacturing, industrial, transportation, and residential clients for this manufacturer of powered tools and fastening applications. Collaborated with architects and engineers to address specific technical application needs for construction projects. Expertly serviced/repaired equipment and consulted with contractors on construction job site projects.

DELIVERED RESULTS:

> Consistently earned recognition as a “Top 10% Producer and Performer” within the North American sales organization, which included the United States and Canada.

> Earned Masters Club Awards in 20xx, 20xx, and 20xx, the Five Million Dollar Sales Club in 20xx, and the Seven Million Dollar Sales Club in 20xx.

> Educated over 350 architects on product classifications and usages for construction requirements.

ACCOUNT MANAGER, BCD, INC., Yuma, AZ, 20xx to 20xx

Developed wholesale accounts in promotion of products for this manufacturer of ventilation and electrical equipment for the wholesale distribution market. Delivered specific products for construction projects by working collaboratively with architects and engineers. Created comprehensive trainings for employees of wholesale accounts and builder programs. Processed warranty issues with manufacturer.

DELIVERED RESULTS:

> Earned recognition through the Masters Sales Club in 20xx, 20xx, and 20xx.

> Strategically promoted products to retail and wholesale accounts through specialized customer trainings. Set up product displays, worked with sales personnel, made contractor/job site field calls, and built relationships with prospects at trade shows.

> Selected as a member of a key team for new tool development. Interviewed clients and sales personnel to effectively test the company’s new tool line products.

ACCOUNT MANAGER, CDE ENTERPRISES, Yuma, AZ, 20xx to 20xx

Led overall operations through a high-performance legal word processing team located at a client site. Established standard team operations procedures, trained the team, and oversaw performance. Served as subject matter expert to both the client and the word processing team.

DELIVERED RESULTS:

> Received the 20xx CDE Quality Standard Award for Excellence, Customer Service, and Attitude.

> Created a high-performance culture focused on meeting and exceeding client expectations.

> Evaluated performance, and provided compensation and promotional and merit increases. Strategically balanced employee rewards and department profitability.

EDUCATION: XYZ UNIVERSITY, Yuma, AZ, BA, Economics, 20xx

TECHNICAL: Microsoft Word, Excel, PowerPoint, Outlook, Access, Project, SharePoint, ACT

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