Help Desk Analyst Resume

IT SUPPORT ANALYST / HELP DESK ANALYST

Veteran IT support professional offering more than ten years of exceptional client service combined with knowledge of a variety of customized desktop and networking solutions for small and medium-sized businesses. Hardware expert with extensive background in builds, upgrades, and troubleshooting. Highly effective help desk analyst proven effective supporting software and connectivity issues remotely and on-site. Effective communicator who works well with technical and non-technical team-members.

STRENGTHS

* System Builds & Installs
* Migrations & Deployments
* Hardware Repair & Upgrades
* Relationship Management
* Project Management
* Troubleshooting
* User Support & Training
* Security, Backup, & Recovery
* Vendor Contracts

PROFESSIONAL ACCOMPLISHMENTS

ABC PROGRAMMING, Miami, FL, 20xx to 20xx

Helpdesk Analyst: Installed and supported an 80-user network at 3M Corporation as a contracted resource. Set up, configured, and deployed computer images for all new installations, resulting in significant costs and time savings. Provided exceptional point-of-contact troubleshooting and issue resolution.

BCD SYSTEMS, INC., Miami, FL, 20xx to 20xx

Help Desk Analyst: Monitored, diagnosed, and resolved issues with hardware, software, network connectivity, operating systems, and the internal proprietary application using the Vision Agency management system. Administered and supported mission-critical Microsoft platforms and applications. Provided chat, e-mail, and remote desktop service to internal and contracted user groups. Tracked and addressed trended issues, and planned long-term resolution strategies for chronic problems. Trained and mentored new hires and junior staff members.

* Served as point of contact with Nationwide Insurance for developing service proof of concept model.

* Successfully retained Nationwide as a client with high levels of professionalism and quality of service.

* Selected to edit the client newsletter with a distribution of approximately 10,000.

* Created the evaluation criteria and Web-based forms used to assess compatibility with Applied Systems application service provider products.

* Developed a suite of HTML-based forms used for diagnosing and tracking support issues.

* Earned the Tech of the Month Award in August 20xx for exceptional performance.

EDUCATION

A.A.S. in Computer Science & Business Management Science, XYZ College, Miami, FL (20xx)

We are glad to offer this free help desk analyst resume sample free of charge. Review resume writing services, resume professionals, resume examples, resume objectives, resume tips, example resume formats, and helpful resume articles on this comprehensive site.

This free sample was provided by AspirationsResume.com
Review 1000+ free resume examples, compare resume writing services, find a local resume writer, and get free resume evaluations.

Advertisement