Operations Improvement Analyst Resume Sample

Operations Analyst * Process Improvement Analyst * Business Analyst

SUMMARY OF QUALIFICATIONS

Talented and accomplished operations and process improvement analyst with proven success in facilitating business growth through utilization of data analysis, project management, and research skills. Special expertise in statistical, financial, and process analysis. Outstanding problem-solving abilities. Background in business, operations, fulfillment, inventory, forecasting, and supply chain management.

* Operations Analysis
* Improvement Analysis
* Financial Analysis
* Solution Development
* Research
* Project Management
* Data Management
* Relationship Management
* Statistical Quality Control
* Database Administration
* Data Mining
* Production Management
* Leadership
* Metrics
* Trending

PROFESSIONAL EXPERIENCE

ABC COMMUNICATIONS, Miami, FL, 20xx – Present
Operations Improvement Analyst

Provide operations and customer service call center support for $300M cable/phone/Internet provider. Develop, document, and analyze operational processes to identify areas for improvement. Carry out data mining, research, forecasting, budgeting, supply chain and inventory management, and other operations. Create databases to meet specific needs.

* On track to deliver $450,000 in annual savings by eliminating use of field personnel for address verification work orders.

* Increased efficiency 3% by developing new point system to accommodate more work orders.

* Leading ongoing project to save >$120,000 per year by reducing contracted workforce 5% through optimization of permanent employee scheduling.

* Currently implementing equipment upgrade program projected to save $60,000 per year by eliminating 100 service visits per month.

BCD TECHNOLOGIES, Miami, FL, 20xx – 20xx
Operations Improvement Analyst

Devised scorecards, flow charts, dashboards, spreadsheets, metrics, and reports. Implement and track process improvements. Represented business processes, including constraints and desired outcomes in algebraic notation. Managed special projects for executive team.

* Achieved productivity increases by creating practice and process improvements.

* Improved inventory control by developing and implementing reports for fulfillment centers.

* Provided recommendations to assist COO and Director of Operations in decision-making process.

* Saved >$150,000 per year through implementation of performance metrics to identify issues and reduce staff and contract worker repeat site visits 20% by using phone-based resolution.

* Enhanced efficiency by identifying training opportunities through performance trend analyses.

* Improved productivity by automating reports and processes, working with MIS team.

* Reduced trouble calls 15% by creating standardized metrics for products, facilities, and regions.

EDUCATION

Bachelor of Business Administration, University of XYZ, Miami, FL, 20xx

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