Travel Services Analyst Resume Sample

TRAVEL BUSINESS ANALYSIS
Online Services

Accomplished and dedicated professional with over 20 years of business development experience within the travel industry. Talented manager and analyst with a solid background in process reengineering and online functionality improvement. Successful history of driving organizational growth through effective product marketing and user-focused initiatives. Exceptional oral and written communication skills with proven ability to positively interact with professionals of all levels.

Core competencies include:

Managing simultaneous projects effectively, efficiently, on time and within budget.
Providing root-cause analysis to resolve problems and define business requirements.
Designing, facilitating and conducting advanced training courses.

EDUCATION

Bachelor of Science ~ Business / e-Business, University of XYZ – Online Campus, 20xx
Associate of Arts, XYZ Jr. College ? 20xx

PROFESSIONAL HISTORY

TRAVEL ONLINE, Miami, FL, 20xx – Present
SENIOR TRAVEL SERVICES ANALYST (20xx – Present)

Manage the process of developing quality software solutions by identifying business problems, analyzing existing procedures, developing requirements and revising processes to provide best results. Direct and coordinate all phases of project implementation, from inception through execution, and make sure technical delivery meets overall business strategy and objectives. Report software issues experienced in the call centers to the development team for prioritization and swift resolution. Work with agents to ensure that applications meet their needs when receiving calls from online customers.

Received “Got Passion” award for October 20xx.
Resolved software bugs and improved productivity for the call centers.
Simultaneously resolved and managed multiple issues that required in-depth evaluation.
Implemented effective updates to call centers and prepared agents to support new technical enhancements when upgrades were made to online travel sites.

ONLINE TRAVEL SERVICES ANALYST (20xx – 20xx)

Led a team of maintenance developers and an analyst. Communicated with senior management and internal customers on the implementation of quick hits (minor enhancements) and production bugs. Resolved critical issues that impacted online customers. Managed team within Delivery Support Services and coordinated various groups within the organization to prepare, plan and complete a successful cutover. Facilitated integration wall walk sessions.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MS Project, Internet Explorer;
Sabre reservation system; Adaptive to new technologies and applications

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