Collector Resume

Assertive Collector with a talent for persuasion and negotiation seeking opportunity to maximize receivables. Adept at conversing with customers with past due accounts while maintaining positive tones and relationships.

Collections Excellence:

ABC Collections, Provo, UT, 20xx to 20xx
Collector / Team Leader
Effectively managed a team of six collectors. Located and contacted delinquent credit cardholders through skip tracing. Negotiated and secured appropriate payment arrangements. Researched discrepancies and applied payments.

* Earned Employee of the Month and Service Star awards.
* Reviewed account holders’ financial records; conducted cost-benefit analyses to assess borrowers’ risks to default and asset returns. Performed detailed financial analyses to forecast completeness of repayment plans.
* Negotiated/implemented repayment plans to minimize uncollected revenue.

BCD Financial, Provo, UT, 20xx to 20xx
Collector / Revenue Officer
Maximized revenues by proactively collecting funds on residential loans with receivable balances up to $400,000. Served as liaison across departments; researched accounting issues, and reviewed customer accounts to ensure accuracy. Evaluated claims; examined cash flows and records.

* Investigated fraudulent returns/data to solve account problems and minimize write-offs and foreclosures.
* Played a key role in mitigating losses for a series of accounts with a net worth in excess of $10 million.

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