JOB VACANCY IN IDAHO Center Sales and Service Assoc

Description:
Customers coast to coast turn to Qwest Communication’s (NYSE: Q) industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.

Qwest is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.

Classification:
• Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.
Class: Training date February 9, 2009
Wages:
• $10.50 – $11.50/hour
• Applicable incentive compensation, based on performance
Location: Boise, ID
Typical Work Hours: Current hours of operation are 8:00 a.m. to 7:00 p.m. Mon-Fri. Hours are based on seniority with new hires typically working 10:00 a.m. to 7:00 p.m. Mon – Fri.

Benefits:
• Fantastic Medical, Dental, and Vision
• 100% prepaid Tuition Program for undergraduate degrees
• 401K Plan with Company matching
• Paid Vacation and Holidays
• Discounts on Qwest Products and Services
• No Weekend Hours

For information on the great benefits offered at Qwest, visit www.qwest.com/careers/employeebenefits.html

Job Description: This position promotes and sells Qwest products and services to residential customers by consulting with the customer and gathering and evaluating data to establish their telecommunication needs.
• Receive inbound calls from our residential customers throughout the country
• Promote and sell Qwest products and services by consulting, gathering information, and evaluating customer needs
• Negotiate customers’ requests for installation, removal/changes of service, billing arrangements, and coordinate different departments
• Use various computer systems (20 or more)/screens simultaneously to process service orders
• Ensure customer satisfaction and win our customers’ continued business and loyalty
• Build and maintain strong customer rapport
• Probe, multi-task, and problem solve

Basic Qualifications:
• This position requires the ability to use computers and various software programs
• High School Diploma/GED OR equivalent work experience
• Proactive with a positive attitude
• Strong written and verbal communication skills

Preferred Qualifications:
• Minimum of six months commission based sales experience
• Call center and sales experience, particularly experience where measurable quotas and goals are achieved is a plus

Take the next step to a great career with Qwest!
Please submit your resume via this website.
Qwest Corporation is an Equal Opportunity Employer.
Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.

Requirements:
Job Classification : Full Time Regular
Business Unit : Mass Markets
CareerPath : Occupational Opportunities
Job Function : Customer Service-Customer Complaints/Inquiries, Customer Service-Call Center

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