Credit Union Member Services Resume

MEMBER SERVICES: Exceptional Background in Credit Union Service
Distinguished management career encompassing nine years of excellence in facilitating the application process for top tier credit union services. Recognized as a hands-on, problem solver who can rapidly resolve loan processing problems, formulate strategic plans, and implement change, with benefit to the company’s bottom line. Team-focused with outstanding interpersonal, communication, and “call to action” skills. Bilingual; fluent in English and Spanish.

ABC CREDIT UNION, Columbia, MO, 20xx – 20xx
Member Services Manager: Built relationships with clients while opening, maintaining, and closing member accounts. Processed check orders, transfers, stop payments, and share draft copies, and ordered Mac/Snap Cards. Generated monthly new member reports and calculated activities by location, job, and reference codes. Maintained dormant account records, NCUA compliance and procedures, and deposit/lending regulations, and performed monthly/quarterly audit certifications.

BCD SECURITY CREDIT UNION, Columbia, MO, 20xx – 20xx
Member Services Representative: Responded to customer requests, cultivated relationships to develop business, underwrote loans. Ensured regulatory compliance. Established and cultivated relationships with individual and business customers and expedited resolution to problems to ensure complete satisfaction. Set and achieved challenging sales objectives. Facilitated regulatory affairs, reporting, and compliance programs for branch. Maximized security, sales, and loss containment of retail branch location.

CDE NATIONAL CREDIT UNION, Columbia, MO, 20xx – 20xx
Member Services Representative: Adhered to corporate code of ethics, Anti-Money Laundering and Bank Secrecy Acts, information security, and suspicious activity reporting requirements, policies, and procedures.

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