Customer Service Representative Resume

Objective:

Award-winning, client-focused professional in search of opportunity to provide attentive customer service.

Profile:

Proven record of accomplishment in servicing clients in the telecommunications industry. Adept at building client relationships for the long-term. Committed to growing bottom-line revenues while providing the highest levels of customer service. Proficient in MS Word, Excel, PowerPoint, WordPerfect and Adobe Acrobat.

Key Skills:

> Account Management
> Customer Retention
> Timely Follow-Up
> Rapport Building
> Site Visits
> Client Training

Client Quotes:

“Your quick response really makes it easy for me to buy your products. I don’t even try to get competitive quotes anymore. I wish all my vendors were as great to deal with.” – D. B., Special Projects Engineer

“I wanted to acknowledge the tremendous efforts of Jesse Kendall who identified, alerted us to, and resolved a major billing problem for CDE Enterprises. I really appreciate the attention paid to our account and the excellent service.” – L.N., Telecommunications Director

Experience:

ABC TELECOMMUNICATIONS – Covington, KY
Customer Service Representative (20xx to Present)

Strengthen client relationships as a member of the Customer Solutions Team. Provide exceptional customer relationship management (CRM). Work effectively with the Credit, Marketing, and Procurement Departments, executive management, and sales personnel to ensure best possible account service. Facilitate monthly meetings with the clients’ telecommunications and purchasing staff members. Conduct semi-annual customer satisfaction surveys and quarterly sales presentations; coordinate bi-annual bids.

Key Contributions:

> Significantly improved account profitability by three points per the price margin basis.
> Created sales-tracking spreadsheets for better financial reporting to internal management.
> Recipient, Top Customer Service Award.

Education: Bachelor of Science, Liberal Arts, XYZ University, Covington, KY, 20xx

Training: Lessons in Leadership Seminar, How to Sell Anybody Anything Workshops

Volunteerism: Habitat for Humanity, 20xx to Present

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