Customer Service Supervisor Resume

February 08, 2010 By: job board Category: Customer service

Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the working environment. Highly developed organizational skills; accustomed to maintaining high productivity level with heavy workloads.

Key proficiencies include:

* Product / Service Sales
* Team Supervision
* Issue Resolution
* Customer Service
* Marketing
* Cash Drawer Procedures
* Time Management
* Customer Flow
* Inventory Management

CUSTOMER SERVICE IMPROVEMENT

ABC, Inc., Albuquerque, NM, 20xx – 20xx

Customer Service Supervisor: Directed and motivated 12 agents in daily flight activity. Ensured optimum staff performance and customer service levels. Developed and implemented highly effective training programs. Continually reengineered procedures to maximize productivity.

* Earned Certificates of Commendation for demonstrating solutions-oriented involvement in numerous cargo projects, consistently improving customer service, and providing humanitarian efforts and organization for hurricane relief.

* Won the highest award available in the Air Cargo Division, the Cargo Appreciation and Recognition for Excellence (CAARE) Award, for aiding in the implementation of a computer program designated to expedite U.S. Custom’s clearance and improve customer service.

* Represented Northwest Airlines in Asia; met with the company’s top accounts and local employees to improve communication and awareness of critical procedures.

* Elected to the Northwest Airlines Internal Communications Advisory Board.

* Successfully completed Quality Improvement Process education.

BCD Services, Albuquerque, NM, 20xx – 20xx

Customer Service Supervisor: Led a team of 12 – 16 customer service representatives in all aspects of daily operations, including reporting metrics, resolving problems, monitoring call quality, and training staff. Managed employee attendance, scheduling, coaching, corrective counseling, and performance reviews.

* Reduced staffing across the company without affecting productivity.

* Effectively oversaw move to new location and set up new phone system with minimal downtime.

* Boosted employee morale through active participation in the employee recognition committee; organized company-wide events.

CDE Enterprises, Albuquerque, NM, 20xx – 20xx

Customer Service Lead: Managed the new deal inquiry process; established job assignments for customer service. Implemented standard practices and trained customer service staff. Provided ongoing leadership and professional guidance to a team of 17 customer service representatives across two shifts. Monitored work flow and resolved customer issues as part of meeting business deadlines.

* Recommended the implementation of barcodes on pages and time stamps on work in process spreadsheets to facilitate work flow improvements and reductions in the production process.

EDUCATION:

Bachelor of Science in Psychology
University of XYZ, Albuquerque, NM, 20XX

SKILLS:

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), SAP

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<h2>Customer Service Supervisor Resume</h2>
<p style="text-align: justify;">CUSTOMER SERVICE LEADERSHIP
<p style="text-align: justify;">Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Unique ability to quickly acquire product knowledge. Proactively contribute to the improvement of the working environment. Highly developed organizational skills; accustomed to maintaining high productivity level with heavy workloads.
<p style="text-align: justify;">Key proficiencies include:
<p style="text-align: justify;">* Product / Service Sales 
* Team Supervision 
* Issue Resolution 
* Customer Service 
* Marketing 
* Cash Drawer Procedures 
* Time Management 
* Customer Flow 
* Inventory Management
<p style="text-align: justify;">CUSTOMER SERVICE IMPROVEMENT
<p style="text-align: justify;">ABC, Inc., Albuquerque, NM, 20xx – 20xx
<p style="text-align: justify;">Customer Service Supervisor: Directed and motivated 12 agents in daily flight activity. Ensured optimum staff performance and customer service levels. Developed and implemented highly effective training programs. Continually reengineered procedures to maximize productivity.
<p style="text-align: justify;">* Earned Certificates of Commendation for demonstrating solutions-oriented involvement in numerous cargo projects, consistently improving customer service, and providing humanitarian efforts and organization for hurricane relief.
<p style="text-align: justify;">* Won the highest award available in the Air Cargo Division, the Cargo Appreciation and Recognition for Excellence (CAARE) Award, for aiding in the implementation of a computer program designated to expedite U.S. Custom’s clearance and improve customer service.
<p style="text-align: justify;">* Represented Northwest Airlines in Asia; met with the company’s top accounts and local employees to improve communication and awareness of critical procedures.
<p style="text-align: justify;">* Elected to the Northwest Airlines Internal <a title="Communications" href="http://1jobboard.com/resume/communications">Communications</a> Advisory Board.
<p style="text-align: justify;">* Successfully completed Quality Improvement Process education.
<p style="text-align: justify;">BCD Services, Albuquerque, NM, 20xx – 20xx
<p style="text-align: justify;">Customer Service Supervisor: Led a team of 12 – 16 customer service representatives in all aspects of daily <a title="operations" href="http://1jobboard.com/resume/operations">operations</a>, including reporting metrics, resolving problems, monitoring call quality, and training staff. Managed employee attendance, scheduling, coaching, corrective counseling, and performance reviews.
<p style="text-align: justify;">* Reduced staffing across the company without affecting productivity.
<p style="text-align: justify;">* Effectively oversaw move to new location and set up new phone system with minimal downtime.
<p style="text-align: justify;">* Boosted employee morale through active participation in the employee recognition committee; organized company-wide events.
<p style="text-align: justify;">CDE Enterprises, Albuquerque, NM, 20xx – 20xx
<p style="text-align: justify;">Customer Service Lead: Managed the new deal inquiry process; established job assignments for customer service. Implemented standard practices and trained customer service staff. Provided ongoing leadership and professional guidance to a team of 17 customer service representatives across two shifts. Monitored work flow and resolved customer issues as part of meeting business deadlines.
<p style="text-align: justify;">* Recommended the implementation of barcodes on pages and time stamps on work in process spreadsheets to facilitate work flow improvements and reductions in the <a title="production" href="http://1jobboard.com/resume/production">production</a> process.
<p style="text-align: justify;">EDUCATION:
<p style="text-align: justify;">Bachelor of Science in Psychology 
University of XYZ, Albuquerque, NM, 20XX
<p style="text-align: justify;">SKILLS:
<p style="text-align: justify;">Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), SAP
<p style="text-align: justify;">This free sample was provided by <a rel="nofollow" href="http://www.aspirationsresume.com" target="_blank">AspirationsResume.com</a> 
Review 1000+ free resume examples, compare resume writing services, find a local resume writer, and get free resume evaluations.
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