Director of Stores Resume

DIRECTOR OF STORES * REGIONAL/DISTRICT MANAGER-SALES

Performance-driven and awarded leader with extensive experience in corporate administration and management of multimillion-dollar retail operations. Exceptional profit and loss accountability, ranging from $80 million to $330 million annually. Notable success shaping strategic vision and developing sophisticated strategies to drive organizational profitability and sustain growth. Career record of surpassing challenging organizational objectives. Technically proficient in Microsoft Office Suite, Adobe Acrobat, MS Project, and QuoteWerks.

PROFESSIONAL EXPERIENCE

ABC HOLDINGS COMPANY, Miami, FL, 20xx-20xx
Director of Stores

Managed operations and profit and loss accountability for nine full-line retail stores and ten retail automotive centers with annual revenues totaling $226 million.

* Spearheaded operations and development of high-performing multidiscipline professionals across retail operations, logistics/supply chain, facilities, loss prevention, human resources, and installation/contractor services.

* Devised strategic plans to maximize profitability and streamline operations. Led a team of logistics partners in restructuring delivery and shipment lanes for all customer zip codes in the state of Florida—results increased on-time delivery performance to 92%, reduced overtime labor expenditures, and increased delivery customer service scores to be within the top quartile performance in the nation.

* Recruited and developed a high-performance team of multiunit leaders, store management, and sales personnel to strengthen performance and drive change.

* Recognized for top sales performances in hard-line divisional sales, notably #1 Lawn & Garden Tractor Sales Market in the company in 20xx and 20xx, and as one of the top three nationally recognized Take Home Appliance Sales Markets in the company. Also earned recognition for Leading Comparable Sales Performance trends in consumer electronics.

BCD Automotive, Miami, FL, 20xx-20xx
Director of Stores, 20xx-20xx

Directed a multiunit operation and managed P&L of nine full-line retail stores and ten retail automotive centers with annual revenues in excess of $290 million. Led store General Managers and District automotive, territory loss prevention, District installation/services, and District facility support managers.

* Realized positive comp sales growth, and multiple hard-lines, automotive, and soft-lines divisions exceeded regional and national performance standards.

* Boosted fourth-quarter profit contributions by 250 basis points and realized an 8.2% comp sales increase in the third and fourth quarters while increasing bottom-line profit conversion by 28%.

* Gained recognition for six of nine stores ranking in the national top-quartile of customer service metrics.

* Reached the fourth-quarter total market #1 position in customer service metrics in the region.

* Reduced fourth-quarter/holiday employee turnover by 38% through facilitating superior communication and training.

Assistant Director of Stores, 20xx-20xx

* Provided integration support expertise for ABC Holdings Management Group.

* Charged with retraining all electronics sales specialists, respective hard lines Assistant Managers, and select General Managers in best practice sales techniques that emphasized product knowledge expertise, customer engagement, and selling behavior management to effectively gain traction in consumer electronics sales solutions.

EDUCATION & TRAINING

Coursework: Business Management, XYZ UNIVERSITY, Miami, FL, 20xx-20xx

Ken Blanchard Companies * Situational Leadership I-Coaching Essentials For Leaders / Franklin Covey * 7 Ways of Effective Leadership * The 7 Habits of Highly Effective People * Effective Habits of the Sales Professional * Dale Carnegie Presentation Effectiveness Course *?What the C.E.O. Wants You to Know-Building Business Acumen

MEMBERSHIPS

City of Miami Chamber of Commerce * Miami Boys and Girls Club Advisory Board

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