e-Commerce Resume

EFFECTIVE E-COMMERCE SOLUTIONS DEVELOPMENT

Success Record

ABC Incorporated – Miami, FL
Director of E-Commerce and Software Development, 20xx – Present

Manage a team of 26, direct reports across three disciplines and control a $2 million budget. Direct strategic planning, research, and development of customized ERP / CRM e-business and information technology solutions; oversee user interface / technical design and tactical implementation. Serve as the Project Manager for all product development projects. Lead key projects and perform cost / benefit analyses for project proposals. Consult with business units to define product requirements and project parameters. Incorporate project management methodologies based upon project detail, staffing, and business requirements. Negotiate contracts with software and contracting vendors. Meet regularly with senior management and key customers to ensure product requirements compliance. Recruit, hire, train, and supervise technical staff on a global scale.

* Increased Web sales by 186% in two years, from $36 million to $103 million, through the development of staff dedicated to business automation for enterprise customers.

* Designed the user interface for the company’s Web site, named by Consumer Reports as the top retail site for computer purchases (December 20xx issue).

* Effectively designed Web site and ERP / CRM system workflow.

* Implemented systems to communicate, track, and manage projects in compliance with Sarbanes-Oxley; ensured company systems’ compliance during Price-Waterhouse and Grant Thornton audits.

* Instituted the Web Services system to automate the exchange of data between customers and vendors.

* Utilized Waterfall and Agile project methodologies to support quick changing business requirements.

BCD Digital – Miami, FL
E-Commerce Operations Manager, 20xx – 20xx

Monitored life cycle of over 30,000 weekly e-commerce customer orders and troubleshoot failures at several data integration breaking points. Managed 100,000 SKU product database sourcing worldwide from two-tier distribution partners and 3PL (e.g., Ingram Micro Distribution, Ingram Micro Logistics, D&H, Synnex, Tech Data, and Modus Link). Provided client facing global and reverse logistics for orders placed in 18 languages, 20 currencies, and multiple tax restrictions across North America, EMEA, and APAC. Documented specifications for issue resolution and system enhancements for action by product management and development teams.

* Established weekly department metrics dashboard and identified negative trends to mitigate problems.

* Diagnosed major issues, identified pain points, and recommended efficiency gains and solutions.

* Saved multi-million dollar client accounts by diffusing numerous client escalations via process flow.

* Dramatically reduced e-mail backlog by 100 daily requests through creating new reshipment approval process.

* Recognized as subject matter expert in using MS Excel, SQL reporting, and analysis as well as most system processes, file imports, and product catalog management.

Education and Training

Bachelor’s Degree
Information Technology, XYZ University, Miami, FL, 20xx

Certifications
AMA Web Management ~ Web Design ~ PC Repair

Professional Development
Six Sigma ~ CCNA ~ Macromedia Flash ~ Adobe Illustrator ~ Project Management

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