Healthcare Operations Manager Resume

Results-driven professional with 12 years of experience impacting organizational performance through execution of multimillion-dollar operations, financial management, business development, short/long-term strategic planning, and project management. Expertise directing teams in delivery of exceptional service and advancement of top-level objectives; career record of surpassing client and organizational expectations.

AREAS OF EXPERTISE

* Profit and Loss
* Vendor Management
* Project Management
* Contract Negotiations
* Medicare Compliance
* Strategic Partnerships
* Budget Administration
* Business Development
* Employee Recruitment

PROFESSIONAL EXPERIENCE

ABC MEDICAL MANAGEMENT PROFESSIONALS, Omaha, NE * 20xx-Present
Senior Healthcare Operations Manager

Oversee overall operations and provide exceptional service to six clients; manage in excess of $336 million in physicians’ billed charges and $102 million in physicians’ collections through direct managers and 110+ staff. Manage daily activities, ensure peak performance and IT system reliability, and expertly handle coding, billing, collections, A/R, and payment posting for three offices. Collaborate with physicians’ groups, doctors, managed care, and hospital administration on performance, practice, compliance, analytic reports, IT, equipment, rate, and denial issues.

* Collaborated with the senior executives on development and implementation of short/long-term business objectives and new business opportunities; attended practice reviews and sales calls in partnership with sales and marketing to maximize success.

* Recognized for consistent client satisfaction ratings of eight or more on a scale of 1-10.

* Played a key role in the Frederick office, earning the award for East Region Office of the Year, 2006.

* Managed the relocation of the Frederick office. Devised a strategic plan in collaboration with managers across the organization. Organized communications, technology, and network installations. Conferred with an architect on office plans and optimal utilization of space.

* Selected to serve on the Senior Leadership Team in the CBIZ-MMP East Region and on the CBIZ Cross Serve committee.

BCD & ASSOCIATES, Omaha, NE * 20xx-20xx
Healthcare Operations Manager

Directed daily operations through a staff of four for a medical billing and accounts receivable company with $400,000 in annual sales and $5 million in patient and third-party payments. Provided consultative expertise to health-care providers on maximizing cash flow. Designed and delivered comprehensive trainings to health-care providers and staff on reimbursement procedures and various medical billing software applications. Developed proposals and negotiated lucrative contracts.

* Conceptualized and implemented the overall marketing plan, Web site, and marketing collateral.

* Cultivated relationships through cold calls to prospective clients, promoting medical billings and accounts receivable management services.

EDUCATION:

XYZ UNIVERSITY, B.S., Business Administration, 20xx

TECHNICAL:

MS Office, ZirMed, NXHS, Sentinel, Lotus Notes, Publisher, Medisoft, Lytec, FrontPage

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