Hotel General Manager Resume

GENERAL HOTEL MANAGEMENT

Results-oriented and dedicated business professional with demonstrated success in general management within the hospitality industry. History of providing effective leadership with focus on total organizational coordination to efficiently manage operations, provide innovative concepts, supervise high performing teams, and oversee staff. Extensive background in accounting and P&L, with the proven ability to control cost and positively impacts the bottom line. Experienced in managing hotels and negotiating union contracts. Track record of exceeding goals, boosting sales, and increasing revenue without compromising customer service.

PROFESSIONAL EXPERIENCE

ABC HOTEL, Miami, FL, 20xx-Present
General Manager

Ensure excellence and a unique visit for each guest at this $16 million 319-room full-service hotel through 200 employees. Manage operations and maintain facilities along with the adjacent city-owned convention center and 28,000 sq. ft. of meeting space. Administer operating and capital budgets and manage strategic operations of the hotel to ensure profitability and return on owner investment. Generate $5 million in food and beverage revenues annually. Build the brand through dynamic marketing plans and execution.

* Developed the renovation strategy and oversaw the $23 million dollar remodel while still open for business.

* Spearheaded the conversion from Sheraton to the independent ABC Hotel; planned and implemented a new management structure along with new service levels.

* Conceptualized and designed the unique brand for ABC Hotel, featuring an art glass concept.

* Organized development of a new property management system. Arranged for new distribution channel implementation, dynamic Web design, and a voice reservations system.

BCD HOTEL, Miami, FL, 20xx-20xx
General Manager

Oversaw operations and maximized profitability of a $12.5 million 319-room hotel property with $4.3 million in food and beverage revenues through 200 culturally diverse personnel. Maintained hotel and restaurant facilities as well as 28,000 sq. ft. of meeting space. Managed catering and business operations of a city-owned convention center. Devised and implemented key strategies to ensure each guest had an exceptional experience. Administered annual operating and capital budgets. Developed and executed marketing strategies to cultivate the brand.

* Increased gross operating profits $46,000 despite a decrease of $660,000 in revenues by developing and executing a strategic plan that streamlined operations and reduced expenses.

* Saved the organization $300,000 annually by strategically renegotiating the current collective bargaining agreement.

* Spearheaded negotiations for a $3 million finance package with the City of Miami.

* Provided each guest with an exceptional stay, which facilitated an increase in the average daily rate of 11%.

* Propelled market share by pushing the market penetration index to exceed 110% as reported by Smith Travel.

EDUCATION

XYZ UNIVERSITY, Miami, FL
B.S., Hotel and Restaurant Management

CERTIFICATIONS

XYZ UNIVERSITY, AMERICAN HOTEL & MOTEL ASSOCIATION
Certified Hotel Administrator

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