Hotel Night Manager Resume

HOTEL / EVENING MANAGEMENT

Performance-driven leader with proven experience in world-class hospitality and property management. Highly motivated professional with extensive experience cultivating guest relationships and developing and executing winning sales strategies to exceed top-level objectives. Recognized for strong guest focus, sales expertise, and ability to leverage core strengths to increase profits. Diligently maintain solid guest relationships through high-performance teams driven by satisfaction, maximized room revenues, and return visits. Speak Chinese Cantonese fluently.

KEY PROFICIENCIES

> Guest Satisfaction
> Guest Relations
> Branded Programs
> Personalized Service
> Operations Management
> Personnel Leadership
> Union/Nonunion
> Business Development
> Operational Streamlining

PROFESSIONAL EXPERIENCE

ABC HOTEL AND TOWER, Miami, FL * 20xx-Present
Night Manager / Front Office Operations

Head the overall daily operations of a 176-room four-star hotel and 158-unit residential condominiums through 45 staff and five managers. Deliver expert concierge and PBX services as well as services across the front desk, front bell and door, residential tower, and guest areas. Control ADR, average occupancy, staffing formulas, guest history database, room inventory, employee supplies, staffing, internal tracking grids, union staff situations, and all guest requests.

* Boosted morale and resolved critical inherited labor relations issues.
* Decreased overtime by 20% through strategic staff restructuring.
* Earned status as Hotel Manager of the Third Quarter.

BCD HOTEL, Miami, FL * 20xx-20xx
Night Manager * 20xx-20xx

Led a staff of 20 in nightly operations of the property across the front desk, front services (bell and door), residential tower services, housekeeping, engineering, security, and room service.

* Developed a team focused on high performance; defined operational expectations and measured staff performance in accordance.
* Conducted periodic inspections by department to ensure staff efficiency and productivity.

Assistant Front Office Manager * 20xx-20xx
Handled daily operations of the department through a staff of 30.

* Directed overall activities of the front desk, front services (bell and door), and residential tower services.
* Managed hotel room inventory on a daily basis in collaboration with the reservations department.
* Ensured maximized room revenue and hotel occupancy through guest service excellence.

Assistant Reservations Manager * 20xx-20xx
Oversaw room inventory analysis utilizing yield management to maximize occupancy and increase average rate.

* Updated NetRez with accurate hotel rates and available inventory periodically.
* Ensured complete client satisfaction.

EDUCATION

XYZ COLLEGE, Bachelor’s Degree in Hospitality Management, Miami, FL * 20xx-20xx

TECHNICAL EXPERTISE

Microsoft Office Applications, Visual One Systems, CLS, HIS, Micros, NetRez, Trust, Stromberg, Paychex, ADP

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