Hotel Sales Resume

LUCRATIVE HOTEL SALES

Qualified sales professional with over seven years of proven success in travel and hotel accommodation sales and providing exceptional service to Fortune 500 corporate executives, large universities, and individual patrons of a global private hotel with 12 hotels nationwide. Superior written and verbal communication skills. Highly skilled in identifying prospective group business, deciding group acceptance, and maximizing revenue; completed more than 600 successful sales calls throughout the United States. Reputed for exhibiting dynamic inductive reasoning, problem sensitivity, strategic planning, operations training, and effective leadership tactics. Skilled in MS Office Suite.

Areas of Excellence include:

> Client Relations
> Leadership Techniques
> Revenue Maximization
> Contract Negotiation
> Cold Calling – Sales
> Lead Generation
> Office Administration
> Employee Training
> Troubleshooting

PROFESSIONAL EXPERIENCE

ABC HOTEL, Phoenix, AZ – Global Office, 20xx – Present

Assistant Manager, Group Services (20xx – Present): Supervise three employees while directing logistics, addressing emails, answering phone calls, and following up on leads. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Review financial statements, sales/activity reports, and other performance data to measure productivity and goal achievement. Identify areas for revenue increase and program improvement. Solicit sales through cold-calling.

ACCOMPLISHMENTS:

* Coordinated operations of group sales departments; supervised 85,000+ group and wedding nights in 2005.

* Oversaw incremental group sales increase for the past four years.

* Generated $100,000 in revenue by effectively negotiating group service contracts for companies such as Microtek, Investment Maker, and the University of Illinois executive MBA program,

* Maximized revenue and employee productivity by rewriting procedures for the Group Services Department and helping restructure bonus plans.

Group Services Associate (20xx – 20xx): Collaborated with reservation agents, ensuring integrity and accuracy of call-in group block information. Posted group résumés and coordinated arrival of guests. Drafted contracts and input group information into PMS after responding to leads and solicitations for service. Served as main point of contact after contracts were signed. Liaisoned between the clients and hotel.

BCD CONFERENCE CENTER, Phoenix, AZ, 20xx – 20xx

Guest Service Agent: Greeted guests in a courteous manner and provided excellent customer service; checked guests in and out. Recorded guest comments and complaints, referring customers to managers as necessary. Reviewed accounts and charges with guests during the checkout process. Transmitted and received messages, using telephones and switchboards. Verified customers’ credit and established payment method. Performed simple bookkeeping activities such as balancing cash accounts.

EDUCATION

State University of XYZ, Business Administration, Phoenix, AZ ~ 20xx – 20xx

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