Applications Engineer Information Technology Resume

OBJECTIVE

To secure a position in an information systems, network, or technical support environment where technical skills, initiative, and academic training will contribute to organizational growth.

PROFILE

Highly skilled in application support with proficiency in Microsoft SQL and Project. Fast learner with the proven ability to hit the ground running and deliver results quickly. Team player and good listener.

EDUCATION

XYZ UNIVERSITY, Miami, FL
Masters of Science in Computer Information Systems (GPA: 3.51/4.0), 05/xx

Relevant Coursework: Database Architecture and Administration, Business Intelligence and Knowledge-Based Systems, Communications and Networking, Network Design and Implementation, Information Systems Security, Information Technology Project Management

Bachelor of Science in Accounting, 05/xx
Bachelor of Science in Computer Information Systems, 05/xx

EMPLOYMENT

APPLICATIONS ENGINEER I, ABC CORPORATION, Miami, FL, 05/xx-Present

Perform application upgrades in staging, demo, production, and disaster recovery environments for one of the most respected providers of risk modeling software and consulting services. Coordinate with release management on software releases and deploy software patches. Interact with DEV and SSG on application upgrades. Research and report on current hardware and software information. Perform root cause analysis on unexpected behavior and monitor system health. Prepare and modify configuration and training documentation. Provide technical and application engineering support for customers in a hosted environment. Serve as the SharePoint site administrator and act as a technical liaison to the sales team. Tools used: Microsoft SQL 2000, WinMerge, Beyond Compare

* Worked closely with the parent company (ISO) to deploy a service desk that better facilitated work, problem, and change management functions.

* Transitioned an Excel-based asset inventory management function to the service desk system.

* Quickly troubleshot errors; investigated and followed up on error exceptions and escalated issues.

GRADUATE ASSISTANT, BCD COPY CENTER, Miami, FL, 10/xx-12/xx
Delegated responsibilities to Work-Study students, trained new hires, and supported full-time staff.

XYZ UNIVERSITY PROJECTS

* Database Simulation (08/xx-12/xx): Developed business requirements and led team to achieve goals. Devised an entity relationship diagram for an insurance company. Designed/wrote code for 20 queries and 30+ tables.

* Project Management – Software Simulation (08/xx-12/xx): Developed and organized project tasks.

* Town of Hamden – Research Project (08/xx-12/xx): Interviewed the Town of Hamden Council and researched similar towns. Presented findings to the town’s IT Department.

* Financial Aid Computer Science Project (01/xx-05/xx): Planned and designed a simulated financial aid system that recorded student financial information.

COMPUTER SKILLS

* Operating Systems: MS-DOS, Windows 3.1/95/98/2000/ME/XP, Windows Server 2000/2003

* Software: MS Office (Word, Excel, Outlook, Access) 98/2000/2003/XP, MS SQL 2000, MS Visio, MS Project

* Languages: Visual Basic 6.0; C++

* Internet: Netscape/Internet Explorer/FireFox

* Additional: Skilled in systems administration and Web development.

Excellent References Available Upon Request

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