Director of Information Systems Resume

DIRECTOR OF INFORMATION SYSTEMS
Leading Breakthrough IS Infrastructure Development & Implementation Projects

Seasoned senior information system manager with over 13 years experience as a catalyst for change. Successful track record of increasing productivity, efficiency, and profit margins through implementation of advanced technological solutions. Outstanding problem solving and troubleshooting skills with proven ability to excel in challenging situations. Broad technical skill set with solid background in software development and hardware administration/configuration. Quick learner; adaptive to new technologies and applications. Exceptional communication skills; fluent in English, Dutch, and Cantonese.

NOTABLE ACHIEVEMENTS

==> Managed budgets of over $500,000, supervising Systems Analysts, Network Specialists, and Administrative Assistants.

==> Created and installed several effective network security initiatives, leading cross-functional teams to develop and implement reliable disaster recovery procedures.

==> Recipient of the University of Miami Executive MBA Scholarship based on merit and major contributions throughout the organization; awarded annually by the Dean to only four staff or faculty members.

==> Successfully applied learned MBA coursework in operations management, operations research modeling, leadership, and strategic management to current Information System Manager position.

PROFESSIONAL EXPERIENCE

University of XYZ School of Medicine, Miami, FL, 20xx to Present
THE DIVISION OF INFORMATICS: Facilitates the integration of information for patient care, research, education, and administration. The division operates a LAN/WAN consisting of mission critical research applications and database servers, interconnecting over 400 network devices.

INFORMATION SYSTEM DIRECTOR (1996 to Present): Oversee the strategic IT planning and direction of a University based Cancer Center which receives more than $30 million annually in research grants. Direct all IT related functions including network servers, telecommunications infrastructure, technical help desk, and IT business service/procurement. Serve as liaison to the Application Development Group. Assist the division chief in developing strategic plans and the fiscal budget.

PRODUCTIVITY AND PROFIT IMPROVEMENTS:

* Reduced total cost of operations (TCO) and improved inventory/space management by developing capital equipment depreciation program; allowed all faculty, researchers, and staff members to remain up to date with state-of-the-art computing systems.

* Generated major cost savings, over 20% of the division’s annual budget, and maximized resources by centralizing access/security control. ?Negotiated with campus-wide IT center to reduce network charges and other costs by migrating network systems. Consolidated the center Microsoft Active Directory (AD) with the campus AD.

* Decreased technical service/help desk calls by 30%, and reduced procurement order lag time from 15 to seven business days by improving processes and developing quality management. Utilized process mapping and flowcharting for all areas of the Network Management Division, and improved client / help desk technician relationship.

* Developed and deployed new rules and processes for better adherence to HIPAA regulations. Work as project leader and liaison with the University Privacy Office.

NETWORK SECURITY INITIATIVES:

* Established effective disaster recovery documentation procedures by successfully leading cross-functional, business continuity planning team as Project Manager. Directed the design, architecture, and implementation of Legato Networker, Co-standby, and Replistore devices for disaster recovery. Negotiated with campus-wide IT center to deploy IBM Tivoli TSM as a secondary backup system.

* Initiated security framework for all networked systems through the design, implementation, and configuration of Checkpoint Firewall. Served as technical leader and liaison between development/technical staff and financial/management personnel.

* Spearheaded the creation of intranet-based policies and procedures for the entire Cancer Center. Defined security parameters and led the single sign on (SSO) initiative to consolidate web access control.

SENIOR SYSTEMS ANALYST (1991 to 1996): Performed system analysis and developed effective administrative systems and research applications. Provided system administration for a cluster of Novell Network Servers that later migrated to a Microsoft NT environment. Expertly troubleshot hardware and software issues from both commercial vendors and in-house applications. Provided technical support for commercial and customized applications, and network management for the entire division. Assisted financial managers with Lotus 123 macro development and support. Provided database management and data analysis to statisticians.

* Enabled the efficient customization and generation of medical reports; not previously available from the university mainframe system. Spearheaded the creation of reusable functions in FoxPro 2.0, which were later utilized in other systems development. Served as lead application programmer in the development of a campus-wide budget system used by medical school administrators.

* Streamlined the core grant application process by designing and developing grant-tracking reporting systems. Database allowed the Director of Finance to keep track of researchers and their respective funding.

* Implemented and configured network infrastructure for the network servers.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION – MANAGEMENT
UNIVERSITY OF XYZ, SCHOOL OF BUSINESS, Miami, FL, 20xx
* Recipient of University’s Executive MBA scholarship.
* Executive Coursework: Operations Management, Operations Research Modeling, Leadership,

Strategic Management, Supply Chain Management, Process Reengineering, and Six Sigma.

BACHELOR OF SCIENCE – COMPUTER SCIENCE, MINOR: MATHEMATICS
UNIVERSITY OF XYZ, Miami, FL, 20xx
* Post Graduate Computer Science/CIS courses in Expert Systems, Compiler Theory, Data Networking, and Telecommunications.

CERTIFICATIONS

Certified Information Security Manager (CISM) # XXXXX; Information System Audit & Control Association (ISACA)

TRAINING

Over 12 years of hands-on experience with all Microsoft related products. Experienced in all aspects of network and infrastructure security, business continuity planning, and disaster recovery planning. Knowledgeable in enterprise application development, configuration, and management. Well versed in rapid application development, utilizing Macromedia Cold fusion, MS ASP/ActiveX, enterprise document scanning, and related utilities.

==> Checkpoint Firewall NG I and II, Mission Critical Systems, 20xx
==> Cisco CNA, IBM Technical Training, 20xx
==> Intermediate Sun Java programming, NSC Systems Group, 20xx
==> Solaris 7 Admin I, II, TCP/IP, and Service & Support, NSC Systems Group, 20xx
==> Microsoft MCSE (NT4 Full Track), University of Miami Continuing Studies, 20xx
==> Novell CNE (Netware 4.11 Full Track), Edu-tech Training Center, 20xx

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