Information Technology Analyst Resume

SENIOR IT ANALYST

Award-winning, detail-focused, and results-oriented IT professional with comprehensive system support and upgrading, troubleshooting, and effective training experience. Dedicated, organized, and self-directed team member with a keen eye on the bottom line and strong relationship-building and communications skills.

Specializing in:

System Analysis * Data collection, evaluating, proposing solutions * Web Development * Programming, graphic design, relational database management * Project Management * Understanding SDLC methodology, effective negotiations, project delivery * IT Compliance * Sarbanes-Oxley, systems audit, disaster recovery coordination

Technical Acumen:

Languages: HTML, DHTML, Java, JavaScript, ASP, SQL, Visual Basic 6.0, Lotus Notes R5

Platforms: Windows 2000/XP, Internet Information Services, Citrix, Plumtree Enterprise Portal

Software: Microsoft: Office Suite, Project, Visio, Visual SourceSafe, SQL Server 2000

Adobe: Acrobat, Dreamweaver, Flash, HomeSite, Photoshop, ImageReady

Other: NetRegulus, Project Arena, Quask FormArtist 5, Siebel eMedical v.7.5.2 and 7.7, WebTrends Analytics, IBM Rational Portfolio Management, MatrixOne v10, Minitab

PROFESSIONAL HIGHLIGHTS

ABC INCORPORATED, Miami, FL, 20xx – Present

IT ANALYST: Lead Support and Administrator for the Siebel Advantis Plus program, a hospital case management application used by 100+ Professional Education Specialists nationwide. Partner with the Siebel Competency Center in Europe, work with and provide directions to the external support vendor, minimize technical issues, and provide timely updates and training. Direct product life-cycle management (cPDM), Global Complaint System, and client-server based applications as Database and Systems Administrator.

* Audited a JDE OneWorld system at another Johnson & Johnson company, in the areas of application security, CNC, and OMW, as part of Guest Auditor Program. Identified and communicated potential security holes and presented recommendations to senior management.

* Recognized by the audit manager for successful completion of audit work.

* Utilized the hands-on experience of the Guest Auditor Program to complete a mock audit of JDE OneWorld system at Biosense Webster. Identified improper configuration and excess privileges; recommendations to resolve the problems were approved by the IT and Finance Directors and implemented.

BCD ENTERPRISES, Miami, FL, 20xx – Present

IT ASSOCIATE ANALYST: Technical Lead for the implementation of accounts receivable management software project in the Finance Department. Ensured hardware and software compliance and compatibility, converted and mapped data from the existing financial system to be operable with the new A/R system, supervised the execution of test scripts, and implemented daily backup job. Project Owner received a Black Belt certification for this project.

CERTIFICATIONS / AFFILIATION

* Six Sigma Green Belt, Johnson & Johnson Process Excellence
* Systematic Project Management Certification, Johnson & Johnson Learning Services Consortium
* Member, Information Systems Audit and Control Association

EDUCATION

B.B.A., XYZ Polytechnic University, Miami, FL, 20xx
Concentration: Computer Information Systems

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