Software Quality Analyst Resume Sample

Highly skilled and experienced Software Quality Analyst with demonstrated success in quality assurance, resource management, and application integration. Proven expertise and strong ability to increase reliability, maximize productivity, and introduce system efficiencies. Track record of achievement in managing complex projects, employee relations, and motivating others to ensure streamlined operations, process improvement, and increased efficiency. Provide genuine commitment to quality and customer service in a deadline-driven environment.

PROFESSIONAL EXPERIENCE

ABC INVESTMENTS, Miami, FL, 20xx– Present
Sr. Software Quality Analyst / Test Release Manager (20xx – Present)

Design software testing to ensure a high-quality standard of code installed from test phase into the production region. Provide guidance and support for the test team to establish best practices in testing and develop industry standards. Perform auditing functions for testing; verify compliance with SOX and SAS 70. Manage and gather requirements; write test plans/strategies, design walk-throughs, develop test scripts/cases, execute tests, and track defects.

* Raised total testing percentage of code per release from 78% to 94%.

* Played an instrumental role in departmental pilot projects in the areas of regression testing and automated tool rollouts; increased code coverage by 15%, improved testing level of effort calculations, and brought about more comprehensive department metrics and reports.

Software Quality Analyst (20xx): Supervised, trained, and developed a team of 12 retirement plan processors, analysts, and specialists. Oversaw the accurate, efficient processing of contributions to individual, company, and non-profit organization retirement plans, which included a group of five multi-million dollar school districts. Conducted hiring interviews, prepared salary reviews, and led staff meetings.

* Served as lead on various departmental projects pertaining to overall work-flow improvements.

* Maintained a rating of ”5” (on a scale of 5) for recorded phone calls over a 12-month period.

* Nominated twice for “Employee of the Month.”

EDUCATION

MBA with Management in Engineering and Technology Specialization, 20xx
XYZ University, Miami, FL

Bachelor of Business Administration, Business Management Specialization, 20xx
Graduated with Honors, XYZ Southern University, Miami, FL

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint), MS Project, Server 2003, Windows Vista/XP/NT/2000/98/95, Lotus Notes, EDR 3.4, TSO, TRMS, $AVRS, Mercury Test Director, Quality Center, File-AID, D&B; three major credit bureaus, credit industry regulations, and GIFTSWEB EDD anti-money laundering software

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