Systems Support Specialist Resume Sample

SYSTEMS SUPPORT SPECIALIST

Solution-oriented and resourceful candidate with comprehensive systems analysis, network administration and project management experience. Skilled troubleshooter with the proven ability to provide creative and effective server and networking strategies through the application of highly developed technical and problem solving skills. Known for automating and streamlining processes, eliminating outsourcing needs and positively affecting the bottom line.

SYSTEMS SUPPORT ENGINEERING

Systems Support Specialist, ABC Systems, Miami, FL, 20xx to 20xx

Monitored kingdom-wide military communication links; consisted of fiber optic and copper cabling, line-of-sight microwave links, and satellite connectivity to the United States. Configured and operated computer equipment on both UNIX and NT platforms. Participated in certification test operations relating to command, control, communications, computers, and intelligence systems. Verified circuit test results for compliance within tolerance levels for noise, attenuation, and crosstalk. Assisted in testing the redundancy and failover process. Trained military personnel on the functionality of IBM-compatible hardware and operating system software on a graphical user interface NT system.

* Served as a principal contractor representative with the DOD in Saudi Arabia.

* Acted as a helpdesk administrator to resolve user account, network connectivity, and printing issues.

* Identified and resolved billing discrepancies for work charged that was not done.

* Successfully completed all phases of test operations by collaborating with the U.S. government, Saudi military, and contractor personnel.

* Awarded and honored to secure a position in the United Kingdom under unusual circumstances without having to leave and come back with a work permit.

Systems Support Engineer, BCD Corporation, Miami, FL, 20xx to 20xx

Provided systems technical support; edited financial documents using Author/Editor application (Global Access product) and full text abstracts using Brief application. Abstracted 34 Act SEC filings using Vail application.

* Successfully merged Bechtel’s database with Disclosure’s using AS400 and ECFI applications.

* Received UNSUNG HERO, Outstanding “Krunch” Performance, and Five Year President’s Service Award.

EDUCATION & TECHNICAL

Bachelor’s Degree in Computer Science, University of XYZ, Miami, FL, 20xx

SOFTWARE
* Expert Knowledge: ASW by IBS, Crystal Reports, Rockliffe MailSite, Microsoft Office
* Advanced Knowledge: Adobe Acrobat, Keri Doors, Qquest Timeforce Time Clock Software
* General Knowledge: Kofax Ascent Capture, Application Extender, UserGate

HARDWARE
* Expert Knowledge: SonicWALL and NetGear Firewall Devices
* Advanced Knowledge: IBM iSeries Servers

LANGUAGES
* Advanced Knowledge: PowerHouse Quiz
* General Knowledge: C Programming Language, Java Programming Language, Java Server Pages

OPERATING SYSTEMS
* Expert Knowledge: Linux, Windows XP, Windows 2000
* Advanced Knowledge: OS/400, MPE/iX

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