Technical Support Resume Sample

EXPERT TECHNICAL SUPPORT

Highly skilled, results driven, and motivated Senior Network and Computer Support Technician with exemplary experience in application support, LAN/WAN development, and troubleshooting coupled with strong managerial leadership skills. Broad based background in technical administration, systems networking, and computer maintenance. Provide advanced technology solutions that boost productivity and efficiency.

PROFESSIONAL EXPERIENCE

TECHNICAL SUPPORT TEAM LEADER
ABC INFORMATION TECHNOLOGIES, Miami, FL, 20xx-Present

Provide comprehensive technical support to a network infrastructure servicing over 75 clients with up to 150 PCs throughout three locations. Install, maintain, repair, and configure hardware, software, wiring, and email for LAN network. Develop and support software and web applications.

Delivered Results:

* Implemented efficient order tracking system to facilitate return authorizations and warranty returns.

* Devised tracking notification for client Symantec Anti-Virus expiration dates.

* Thoroughly researched diagnostic support tools to increase technician effectiveness and productivity; evaluated driver download sites, memory, and hard drive diagnostic software / cloning utility.

* Developed inventory parts list for in-house built line of computer systems and software build / load for custom label house systems.

TECHNICAL SUPPORT SPECIALIST
BCD COMMUNICATIONS, Miami, FL, 20xx-20xx

Provided technical support for over 70,000 customers on a hierarchical fiber coax network; documented, tracked, and reported network/node outages. Diagnosed and resolved service-related issues on Windows/Mac platforms. Established network and e-mail connectivity, password authorization, and service authentication.

Delivered Results:

* Facilitated large-scale network transition of Excite@Home to Cox.net high-speed Internet service.

* Successfully completed project, met deadline in record time, and avoided additional costs from Excite@Home and a loss of confidence from its client base and thus users’ business.

* Commended by company president for volunteering to assist with this project.

TECHNICAL SKILLS

SOFTWARE: ADVANCED KNOWLEDGE: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft FrontPage, Outlook, Internet Explorer, Mozilla Firefox, Windows Vista

GENERAL KNOWLEDGE: Microsoft Access, WordPerfect, Adobe Photoshop

HARDWARE: EXPERT KNOWLEDGE: Installation of Windows 95/98/2000/XP/Vista
ADVANCED KNOWLEDGE: Most Motherboard BIOS Programs, Partition Magic

LANGUAGES: ADVANCED KNOWLEDGE: Basic and Visual Basic, HTML
GENERAL KNOWLEDGE: C++

OS: EXPERT KNOWLEDGE: MS-DOS, Windows 95/98/2000/XP
ADVANCED KNOWLEDGE: Windows Vista
GENERAL KNOWLEDGE: Linux/UNIX

EDUCATION

Bachelor of Science, Management Information Systems
20xx, XYZ University, Miami, FL

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