VoIP Solutions Resume Sample

INNOVATIVE VOIP SOLUTIONS DESIGN

Subject Matter Expert (SME) for critical operational support for Global Cisco VoIP Services. Known for providing outstanding oversight of the network/system changes, proactive analysis of VoIP networks, and quick resolution of Tier I and II escalated technical issues.

PROFESSIONAL EXPERIENCE

Cisco Systems, Miami, FL, 20xx – 20xx
Manager, Voice Platform Development
Technical Lead, Security/Voice Architecture & Solution Test

Managed a multi-site software development team of 12 people; implemented VoIP/H.323/SIP/xGCP directly on the DSLAM. Led a software development team located across multiple Cisco sites to implement an eight-port IDSL card utilized in Cisco DSLAM products. Defined and tested multiple customer solutions, including ISDN over TDM/fiber networks, voice over IDSL, and third-party CPE at customer sites. Collaborated with Wall Street institutions to test and deploy next-generation architectures for the brokerage industry. Interfaced with third-party partners and offshore Cisco teams while driving programs to successful customer implementation. Oversaw product delivery and supervised team in performing integration testing with VoIP equipment prior to customer deployment.

* Improved performance and increased reliability by implementing platform redundancy, failover, POTS call processing, SS7 support, OAM&P, and network management GUI functionality.

* Achieved high coverage in compressed automated cycles; defined the QA process and solution test plans.

* Identified next-generation branch office and core data center architecture for utilization in the financial industry, including application packet prioritization, storage, fraud detection, and voice integration.

* Rolled out a security testing program via an education initiative and implemented the enhanced testing as part of the ISO-9000 quality compliance.

* Defined processes to improve the boundary and vulnerability testing of all Cisco products.

BCD Network Hardware Division, Miami, FL, 20xx – 20xx
VoIP Engineer

Directed a software development team in defining the VoIP software architecture for the product and implementing VoIP on the IBM routers. Presented the program to IBM organizations and customers. Partnered with other IBM business units to define an overall voice strategy.

* Provided overall project management support to successfully deliver milestones on time and within budget.

CDE Telephony Systems, Miami, FL, 20xx – 20xx
VoIP System/Network Administrator

Headed technical collaboration with worldwide associates. Created, implemented, and provided 24×7 support of a network of seven VoIP gateways and three gatekeepers across four worldwide satellite locations. Reformed and managed the billing system.

IVR/CTI System Developer/Administrator

Managed IVR/CTI in support of online technologies. Innovated and improved an Interactive Response System for online telephone gaming, voting, dating, and messaging.

EDUCATION

Bachelor of Science in Electrical Engineering
XYZ State University, Miami, FL

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