Claims Adjuster Resume

Detail-oriented, and client-focused Insurance Claims Adjuster with exemplary customer service, negotiation, crisis communication, and analytical skills.

Seventeen years of experience within insurance field coupled with expertise in providing seamless insurance claim support and customer service to clients. History of representing employers with a highly professional image through personal client contact and proactive phone communication. Reputation for avoiding conflict by demonstrating compassion and empathy. Background of carefully investigating situations and providing satisfactory solutions. Proficient in MS Office, CVR, CRN and Subro Source.

Professional Excellence

OFFICE ADJUSTER, ABC INSURANCE, Miami, FL
Hartford, CT, 20xx to Present: Seamlessly coordinate vehicle inspections, determine liability, manage diary, and settle injury/medical pay claims. Handle auto and property damage claims and pay vehicle rental bills.

Achieved highest closing ratio among team of adjusters at location.
Recognized for successfully maintaining low diary, providing outstanding customer service, accurately recording statements from all parties involved, and resolving claims in a timely manner.

SUBROGATION CLAIMS ADJUSTER, BCD INSURANCE, Miami, FL
Hartford, CT, 20xx to 20xx: Assisted with claim settlements by negotiating with attorneys and insurance companies. Ordered police reports and determined liability and collection amounts. Handled files in arbitration and litigation, disputed liabilities, and investigated / evaluated claims. Provided duplicate claim research and fraudulent claim identification services.

Efficiently handled multiple tasks and roles within ever-changing and fast-paced work environment.
Successfully met weekly operational goals. Developed expertise in liability and material
damage settlement investigations.

CLAIMS CUSTOMER SERVICE REPRESENTATIVE, CDE INSURANCE, Miami, FL
Hartford, CT, 20xx to 20xx: Served as first point of contact for insured members within 24 hours of claim filing. Explained insurance benefits, contacted repair facilities to initiate vehicle repair procedures, and arranged for rental vehicles. Issued liability, material, and property claim payments, and coordinated vehicle inspections.

Provided prompt resolutions to client inquiries and questions.
Demonstrated excellent problem solving, multi-tasking, and interpersonal skills on a daily basis.

Education & Licensure

INS 21, INS 22, AIC 30 – Passed all three classes and National Exams
Attended XYZ College, Miami, FL

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