Department Store Manager Resume

PROFESSIONAL PROFILE

Team-oriented retail professional with a successful track record of effectively managing staff, saving thousands of dollars, and increasing sales/profits. Skilled in cross training employees to ensure coverage in the case of staffing emergencies. Demonstrated expertise in developing employees to maximize their contributions to the organization. Proficient in Microsoft Excel, Word, and PowerPoint.

EXPERIENCE

ABC Department Store, Miami, FL, 20xx – Present

Store Manager: Report to district manager and oversee two salaried employees as well as 72 hourly associates. Hire/terminate all employees, performing investigations as needed. Implement all corporate policies and procedures. Analyze any shrinkage and determine cause and solution. Plan for upcoming seasons to ensure merchandise flow and maximize sell-through. Cross train associates in key areas, including accounting, human resources, invoicing, receiving, and claims.

Key Contributions:

* Decreased turnover 33% in associates with over three years of service, saving thousands of dollars in training costs and retaining company knowledge by eliminating poor performers and training new hires effectively through a mentor program.

* Boosted sales by 22% over the previous year by achieving correct inventory, reducing excess inventory items through controlled markdowns, and maintaining the highest backroom standards to eliminate lost merchandise.

* Increased profit 7% over the prior year, currently averaging an 11.1% profit margin by reducing inventory levels, maintaining a 2.5% higher profit margin, and merchandising with buyers in mind.

* Proposed increased environmental training and implemented it in all stores in the district to educate associates on how an environmental mistake can cost the company millions.

BCD Department Store, Miami, FL, 20xx – 20xx

Co-Manager (20xx – 20xx): Opened new store in 20xx and instituted mentor program for new hires. Eliminated food safety violations in the store. Mentored seven hourly associates, all of whom were promoted to assistant manager positions within one year.

Key Contributions:

* Sustained highest profit level (6.3%) of all new stores opened in 20xx company-wide.

* Grew sales by 7.1% within a year and decreased inventory levels by $2.5 million in six months by enforcing strict ordering policies and monitoring controls.

* Maintained a turnover rate of 17.3%, the lowest in the district.

* Averaged inventory shrinkage percentages of 0.43 for 20xx, 0.46 for 20xx, 0.38 for 20xx, and 0.42 for 20xx, the best in the district.

Assistant Manager (20xx – 20xx): Effectively managed smaller areas of store, including homelines, hardlines, apparel, grocery, consumables, fresh, front end, and overnight stocking. Completed monthly performance analysis of areas as well as monthly sales objectives and planned upcoming events/features. Assisted store and co-managers with daily operations. Interviewed potential new associates and recommended candidates for hire. Conducted evaluations and performance coaching for associates.

Team Supervisor (20xx – 20xx): Supervised up to four salaried managers, 50 hourly associates, and six to eight contractors. Oversaw all aspects of store remodel, including new installation of new floor tile and cash register, interior painting, rebuilding of merchandise counters, and upgraded computer wiring and systems. Coordinated construction contractors with merchandise movers. Served as liaison between store manager and home office. Met all deadlines while maintaining strict budget.

Sales Associate (20xx – 20xx): Maintained pricing and inventory integrity in assigned departments. Provided quality customer service to all customers and reported any issues/opportunities to management in a timely fashion. Inspected stores on a weekly basis for hazards as part of the safety team.

AWARDS

==> Highest Profit Margin, 20xx, 20xx, and 20xx
==> Best Inventory Reduction, 20xx and 20xx
==> 4 Star Assistant Manager, 20xx and 20xx
==> Rookie of the Year — Store Planning Supervisor, 20xx

CDE Department Store, Miami, FL 20xx – 20xx

Group Merchandiser: Assisted in opening process of La Crosse and Wausau concept stores with primary focus on hand selecting and training staff and management teams.

Key Contributions:

* Dramatically increased revenue, enhanced profit margins, and coordinated rapid-growth business expansions in record time with La Crosse and Wausau store openings.

* Improved sales trend 18% in $5 million Electric Ave. by successfully designing, implementing, and managing a $25,000 remodeling project.

* Consistently increased sales by over 10% for three consecutive years.

* Played key role in overall store performance; boosted from ranked #44 out of 45 to top five for two consecutive years.

EDUCATION

Associate of Arts in Communications, 20xx
XYZ University, Miami, FL, IL

CERTIFICATIONS

Florida Food Manager Certification
Super Safemark Food Safety Certifications

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