Nursing Services Director Resume Sample

NURSING SERVICES DIRECTOR

Results-driven and dedicated senior-level health-care professional with extensive experience in clinical, management, and administrative positions. Combine clinical expertise and business acumen to align medical goals with corporate objectives; backed by an MBA and Six Sigma certification. Proven leader with a track record of reversing underperforming operations by improving processes, cutting costs, and ensuring optimum patient care.

Skills and areas of expertise include:

* Joint Commission / Regulatory Compliance
* Process Improvement
* Policy and Protocol Development
* Budget Management
* Patient Satisfaction
* Relationship Management
* Turnaround Management
* Change Management
* Quality Initiatives
* Staff Recruitment, Retention, and Morale
* Grant Writing
* Computer Proficiency

PROFESSIONAL EXPERIENCE

Director of Hospital Nursing Services, 20xx to Present
ABC REGIONAL MEDICAL CENTER – Los Angeles, CA
25-bed critical access, acute care facility

Manage 24-hour inpatient and ambulatory departments. Supervise 105 FTE nursing and ancillary staff. Serve on multiple committees, including Quality Management and Joint Commission Preparation. Oversaw three nursing services manager.

* Passed American College of Surgeons Center of Excellence Survey for Bariatrics (March 20xx).

Director of Medical / Surgical and Oncology Nursing Services, 20xx to 20xx
BCD REGION MEDICAL CENTER – Los Angeles, CA
350-bed acute care facility

Directed 24-hour Medical-Surgical and Oncology units. Supervised nursing, ancillary, and contract staff of 40 FTEs. Managed departmental budget, including capital expenditures. During a 17-month tenure, served on Medicine, Surgery, Quality, and Joint Commission Readiness committees. Managed two additional units and Step-Down ICU on an interim basis.

* Revitalized a poorly performing unit that was facing closure; within four months of hire, regained trust of surgeons, and it became the area’s unit of choice for surgical patients.

* Passed Joint Commission survey (May 20xx).

* Cut contract labor by 20%.

* Recruited numerous RNs in a competitive market and reduced turnover rate.

* Recognized for significantly improving both patient and employee satisfaction.

Director of Medical Surgical / Pediatric / Swing Bed Nursing Services, 20xx to 20xx
CDE MEDICAL CENTER – Los Angeles, CA
144-bed acute care facility

Managed 40 FTEs on a 24-hour unit. Actively served on numerous committees and boards, including Joint Commission Readiness, Patient Safety, Environment of Care, Quality Improvement Council, American Heart Association, and Relay for Life.

* Designed a creative staffing model that reduced labor costs by 2.5 FTEs and increased efficiency.

* Slashed nursing contract labor expenses from $100,000 to $0.

* Achieved a 98% customer satisfaction score.

* Obtained new service lines.

* Developed and implemented an effective system for swing bed PPS.

Assistant Clinical Manager of Medical / Surgical Unit, 20xx to 20xx
EFG HOSPITAL AND MEDICAL CENTER – Los Angeles, CA
700-bed acute care facility

Directed daily operations of a 36-bed unit; accountable for patient assignment, unit performance, and overall patient care. Managed TQM and CQI activities and customer satisfaction initiatives. Supervised nursing and administrative support staff.

* Earned 97% on Joint Commission survey.

Assistant Director of Nursing, 20xx to 20xx
Nurse Manager (Sub-acute Unit), 20xx to 20xx
Nurse Manager (Long-Term Care Unit), 20xx to 20xx
GHI SKILLED NURSING CENTER – Los Angeles, CA
190-bed rehabilitation and sub-acute care facility

Provided strategic direction, coordination, and leadership of nursing and ancillary clinical departments. Supervised teaching and in-service programs. Served as Chief Compliance Officer. Chaired OIG Compliance Subcommittee.

* Earned zero citations by managing the unit in compliance with all state and federal regulations.

* Selected to act as Director of Nursing as needed.

PROFESSIONAL CREDENTIALS

EDUCATION

M.B.A., 20xx
UNIVERSITY OF XYZ – Los Angeles, CA

B.B.A., 20xx
XYZ UNIVERSITY – Los Angeles, CA
Summa Cum Laude, GPA: 4.0

A.S., NURSING, 20xx
XYZ COMMUNITY COLLEGE – Los Angeles, CA
Summa Cum Laude

A.S., LIBERAL ARTS, 20xx
XYZ COMMUNITY COLLEGE – Los Angeles, CA
Summa Cum Laude

CERTIFICATIONS

Six Sigma – Green Belt
Chemotherapy Administration

AFFILIATIONS

Member, American College of Healthcare Executives
Member, American Medical-Surgical Nurses Association
Member, Oncology Nursing Society
Volunteer, American Heart Association

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