Technical Project Manager Resume Sample

TECHNICAL PROJECT MANAGEMENT

Dynamic project leader with expertise in execution of multimillion-dollar operations, project management, strategic planning, and test management. Direct teams toward execution of top-level objectives and maximize bottom-line results. Exceptional strategist with notable success in end-to-end test management and expert in articulation of high-level projects. Career record of surpassing client and organizational expectations.

Project Management Expertise

> Systems Development Life Cycle (SDLC)
> Full Life Cycle Project Management
> Best Practice Based Methodologies
> Requirements Development
> Strategic Planning
> Systems Analysis
> Risk Management
> Scope Control
> Business Continuity
> Stakeholder Management
> Milestones Management
> QA Planning & Execution

PROFESSIONAL EXPERIENCE

ABC COMPUTERS, Miami, FL, 20xx – Present
Lead Technical Project Manager / Senior IT Support Specialist

Lead large-scale IT projects for a local client base of over 800. Oversee application updates, OS/hardware upgrades, patch remediation, and audit lockdowns. Serve as the Project Manager for Print2k deployment throughout North Carolina; manage requirements-gathering, rollout, training, and operational activities. Direct escalations and ongoing projects as an in-charge District Manager for the Southeast region. Train and coach new hires to facilitate continuous improvement of project team performance. Provide Level 3 software/hardware support for 5,000+ desktop PCs, laptops, and peripherals in multiple locations to ensure Service Level Agreements are met or exceeded.

* Successfully completed all projects ahead of schedule and under budget; received several awards.

* Reduced travel time 45% by implementing remote-control technologies.

* Contributed ideas and streamlined procedures to achieve world-class service for clients.

* Received the highest customer satisfaction rating by rapidly resolving issues and establishing trust with customers.

ABC COMMUNICATIONS, Miami, FL, 20xx – 20xx
Technical Project Manager

Supported the Windows XP/2000/NT 4.0 multi-master domain network, including user and group security administration, 28 file servers, 76 print devices, and 600+ computers. Provided support for a wide variety of OEM manufacturers. Resolved PC hardware/software problems and printer/fax issues, and reconfigured equipment for users. Managed eight Windows NT servers running Oracle to assist with the establishment of a fingerprinting authentication system for international customers.

* Effectively served as Project Manager for departmental migration to the Unified Global Network.

* Successfully co-managed a major project; migrated 600 users from a local mail server to the corporate Exchange mail server.

EDUCATION & TRAINING

Master of Science, Information Technology (20xx), University of XYZ – Miami, FL
Bachelor of Science, Computer Information Systems, XYZ University – Miami, FL
Microsoft Certified Systems Engineer – Windows 2000/NT 4.0 • CompTIA A+

TECHNICAL SKILLS

Windows NT/2000/XP/Vista, Client Server Technologies, Imaging Software (Ghost, RapidDeploy), Remote Control Software, VPN Client, MS Office, MS Project, Citrix WinFrame, Network Concepts, Remedy/ACTT Ticketing System

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