Technical Services Leader Resume Sample

TECHNICAL SERVICES LEADER

Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.

Professional Experience

ABC Networks, Miami, FL 20xx – Present
Senior Technical Services Leader (20xx – Present)

Direct team of 12 with 15 indirect reports overseas for Nortel’s CDMA/GSM major accounts. Support key customers (e.g., Verizon, T-Mobile, Alltel, US Cellular, Cricket, Bell Canada, and Telus) in areas of CDMA/GSM networks; ensure individual customer service level agreements are met. Manage global workforce to leverage time zones for increased productivity.

* Reduced average issue resolution time 50% and increased 48-hour problem resolution 20% by implementing Lean Six Sigma continuous improvement methodologies.

* Improved customer key performance indicators (KPIs) for timely issue resolution via resource allocation.
Technical Services Leader (20xx – 20xx)
Serve as primary point of contact for both internal and external customers to deliver technical support services. Interface with customers and communicate critical issues affecting network and new project deployments. Deliver projects on time and to quality standards to meet revenue recognition deadlines.

* Increased efficiency and reduced customer inquiry response time by streamlining operations via developed and integrated team of overseas engineers; fully integrated in half the time via increased on-site training.

* Consistently achieved CSAT, internal budget goals, and quality targets.

Education & Training

Master of Science, Computer Science, 20xx
University of XYZ, Miami, FL

Bachelor of Engineering, 20xx
XYZ Technical College, Miami, FL

Wireless Technologies (GSM/CDMA/UMTS/LTE), Software Development Using C++, Java on VxWorks and Linux Platforms, Quality Management Using Six Sigma and Lean Methodologies, Problem Resolution Using Kepner-Tregoe Methods, Situational Management, Customers Operations Management

Technical Skills

Wireless Technologies: GSM/GPRS, TDMA, CDMA, UMTS
Nortel-Specific Platforms: DMS, Passport 7K/15K, Shasta
Operating Systems: VxWorks, Linux, UNIX, HP-UX, SOS, Windows 2000
Languages: C, C++, Java, Perl, Protel
Networking Protocols: ATM, TCP/IP, SNMP, MPLS
Databases: Oracle, MySQL

We are glad to offer this free technical services leader resume sample free of charge. Review resume writing services, resume professionals, resume examples, resume objectives, resume tips, example resume formats, and helpful resume articles on this comprehensive site.

This free sample was provided by AspirationsResume.com Review 1000+ free resume examples, compare resume writing services, find a local resume writer, and get free resume evaluations.

Advertisement