Director of Rehabilitation Services Resume

REHABILITATION SERVICES OPERATIONS LEADER
Continuous Process Improvement | Cost-Saving Initiatives | Strategic Business Planning

Results-driven, and highly effective healthcare leader with a strong complement of skills related to staff management, operational, and financial initiatives required to run a streamlined healthcare organization. Leverage understanding of clinical and managerial practices to facilitate positive change. Conceive and build new programs that fuel bottom-line performance, organizational stability, and overall productivity. Collaborate with individuals at all professional levels to identify areas for improvement. Exceptional public speaking capabilities, with a unique facility for driving consensus about new ideas among internal and external stakeholders. Co-authored six articles published in peer-reviewed medical journals. Key capabilities include:

> Quality Improvement Initiatives
> Strategic Program Planning and Implementation
> Clinical Program Development
> Orthopaedic, Neurology and Pulmonary Focus
> Cost Analysis and Containment
> Physician Development and Recruitment
> Financial Stewardship
> Team Leadership and Management
> Business Development
> P&L and Budgetary Planning

PROFESSIONAL EXPERIENCE

ABC MEDICAL CENTER (Owned by HCA) Rochester, NH 20xx-Present
Director, Rehabilitation Services

Lead a team of 71 employees providing rehabilitation services in the areas of physical therapy, occupational therapy, and speech therapy for a 268-bed acute care facility providing services to the Conejo Valley. Develop strategic programs to support targeted growth efforts. Collaborate with staff to redesign daily patient assignments that drive operational efficiency. Monitor financial performance against monthly and annual expense and revenue budgets. Manage a $6.6 million operating budget. Interact with physicians and nursing management regarding patient flow, operational matters, and quality of care incentives. Review accounts receivable for the inpatient and outpatient areas and medical records to troubleshoot hospital billing issues.

BCD HOSPITAL, Rochester, NH, 20xx-20xx
Administrative Director, Rehabilitation Services & Occupational Medicine

Provided professional direction, mentoring, and support to a staff of 34 in the physical, occupational, and speech therapy areas and an additional seven staff, including nurses, a radiology technician, and physician in the occupational medicine clinic. Identified and implemented programs to facilitate efficiency. Cross-trained therapy staff to support inpatient and outpatient treatment areas. Partnered with other departments to coordinate hospital-wide patient quality care initiatives. Managed a $3.1 million operating budget.

CDE MEDICAL CENTER, Rochester, NH, 20xx-20xx
Director of Rehabilitation Services

Supervised 29 physical and occupational therapy staff. Managed daily staffing and patient care assignments, and worked with staff to coordinate patient treatment protocols. Monitored financial performance vs. budgets. Promoted rehabilitation services within the community. Directed a $2 million operating budget.

EFG CHILDREN’S HOSPITAL, Rochester, NH 20xx-20xx
Assistant Director, Rehabilitation Services

Analyzed outpatient clinic operations and administrative processes to streamline work flow and patient scheduling. Reduced the monthly patient no show and cancellation rate by 3%, resulting in a net increase of 140 additional patient visits annually. Coordinated and managed clinical support for five pediatric specialty clinics treating patients with orthopaedic, pulmonary, dermatology, burn, and cardiac diagnoses.

PREVIOUS POSITIONS:

FGH METHODIST HOSPITAL, Supervisor, Clinical Motional Analysis Lab & Outpatient Clinic (20xx-20xx)
GHI MEDICAL CENTER, Clinical and Research Physical Therapist (20xx-20xx)

EDUCATION

XYZ LUTHERAN UNIVERSITY, Rochester, NH, Master of Business Administration (20xx)
Honors: Represented the MBA program as commencement speaker.

XYZ UNIVERSITY, Rochester, NH, Bachelor of Science in Physical Therapy (20xx)

PROFESSIONAL AFFILIATIONS

Member, American College of Healthcare Executives; Member, American Physical Therapy Association

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