Catalog Sales Manager Resume

CATALOG SALES LEADERSHIP
Consistently exceed catalog sales projections

Highly successful in leading sales representatives to proactively up-sell current customer accounts and aggressively drive catalog product sales. Skilled in building direct sale relationships within an existing customer base. Proven track record of improving the way catalog sales are promoted, ordered, billed, and delivered. Known for promoting a positive and energetic attitude by working closely with service departments and effectively marketing catalogs and their associated products.

PROFESSIONAL HISTORY
Superior Catalog Sales Performance

ABC APPAREL DIRECT, Pembroke Pines, FL, 20xx – 20xx
Catalog Sales Manager

Directed operational and administrative management of an employee group consisting of 25 management and 400 employees in a call center operation. Consistently met rigorous customer service standards.

==> Developed service delivery strategies and operational plans to increase efficiency levels and overall call-handling performance. Reduced talk time by 100 seconds.

==> Introduced several cost-saving initiatives; boosted holiday sales by 27% though development of enhanced associate incentive programs.

==> Managed the staffing and reporting requirements for two outsourcing vendors. Devised streamlined operational processes for a new customer care center in Canada.

==> Received “Indirect Sales Leadership” and “Catalog Sales Manager of the Year” awards in 20xx.

BCD CATALOG, Pembroke Pines, FL, 20xx – 20xx
Catalog Sales Supervisor

Developed and implemented formal sales training for phone agents. Recruited, hired, and trained top talent; supported, motivated, and coached indirect/direct sales, customer service representatives, and administrative staff members. Analyzed statistical data and made critical adjustments to target overall departmental goals.

==> Grew houseware product revenue by over 55% in 20xx.

==> Played an instrumental role in creating and managing annual budgets.

==> Won a trip to Las Vegas in 1997 and Cancun in 20xx for outstanding performances.

CDE ENTERPRISES, CATALOG DIVISION, Pembroke Pines, FL, 20xx – 20xx
Lead Catalog Sales Representative

Provided leadership in all areas of indirect/direct sales, administration, inventory control, and customer service. Supervised and coached fellow catalog and indirect sales reps in new account development and existing account management. Motivated, coached, and supported up to 12 outside direct sales representatives.

==> Created and implemented a formal sales training program for new outside sales representatives and dealers.

==> Achieved Presidents Club status for being among the top 5% of sales representatives in the country.

SALES TRAINING
Career Development

DISC Behavioral Profile Training, “Sales Strategies”
Development Dimensions International, “Coaching for Success”
Achieve Global, “Professional Selling Skills”
Cricket Communications, “Catalog Customer Experience” training

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