Rental Car Sales Resume Sample

RENTAL CAR SALES MANAGEMENT

Strong closer with a proven record of top performance in rental car sales management. Dynamic and competitive with valuable sales, marketing, and customer service experience. Demonstrated ability to anticipate customer needs and proactively remove barriers to the sale. Adept at building rapport, relationships, and client trust. Adaptable with the proven ability to quickly learn new product benefits and technical applications. Computer literate.

Areas of expertise include:

> Territory Development
> Sales Training
> Account Management
> Customer Relationship Management
> Cold Calling & Prospecting
> Creative Problem Solving
> Cost Containment & Control
> Microsoft Office Proficiency

BACKGROUND OF SALES EXCELLENCE

SALES MANAGER, ABC RENT-A-CAR, Pawtucket, RI, 20XX – 20XX

Sales Manager (20xx to 20xx): Ensured successful sales, marketing, and daily operations of a car rental facility.

Key Achievements:

* Beat prior years’ sales by at least 20% for every month during tenure.

* Held the highest customer service score within a 25-office area for four consecutive months.

* Played an instrumental role in the office’s 15% fleet increase, prompting the opening of a second office; growth attributed to exceptional customer service and intense marketing.

* Raised customer service score 15% by initiating a customer callback policy to better obtain feedback.

Sales / Team Development: Provided comprehensive sales training; worked one-on-one with each employee to improve sales techniques and capitalize on up-selling opportunities. Motivated the team with contests and incentives. Continually developed employees for internal promotions. Generated leads by aggressively up-selling corporate accounts.

Customer Service: Exceeded clients’ expectations by putting their needs first while employing cost-effective methods. Corrected operational inefficiencies by continually evaluating customer feedback and partnering with associates to develop permanent solutions. Monitored client accounts to ensure good standing and avoid repossessions. Quickly dispatched new rental cars to customers in need of emergency replacement vehicles. Expertly diffused upset customers.

* Devised a marketing plan that enabled employees to collect client feedback and report possible selling barriers.

* Earned reputation for going above and beyond the call of duty, garnering repeat business and referrals.

Performance Excellence:

* Significantly lowered labor expenses by instituting extended lunch breaks and a rotating half-day schedule.

* Held interoffice food and cell phone drives for the less fortunate.

* Marketed local businesses and body shops in the area on a pert time basis.

* Earned fast-track promotions through progressively responsible roles including Management Trainee (20xx to 20xx) and Manager Assistant (20xx to 20xx).

SENIOR AUTOMOTIVE ACCOUNT MANAGER, BCD RENTAL, Pawtucket, RI, 20XX – 20XX

Established and sustained key automotive account relationships for national rental equipment company specializing in general equipment such as manlifts, forklifts, cranes, and other construction equipment. Reported to Branch Manager. Oversaw order process from customer specification to equipment delivery.

Key Achievements:

* Grew overall industrial account revenue by 30% – 50% annually.

* Maintained existing Ford accounts while penetrating new Ford accounts, which increased overall market share.

EDUCATION:

Bachelor’s Degree in Psychology (GPA: 3.45), XYZ UNIVERSITY, Pawtucket, RI, 20xx

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