Configuration Management Technician Resume

CONFIGURATION MANAGEMENT TECHNICIAN
Committed to system reliability, integrity, security, and performance excellence

COMPETITIVE ADVANTAGES

Execution-driven professional with expertise in support, administration, and maintenance of complex enterprise network solutions. Notable success in providing network administration, network operations management, and security implementations. Consultative expert able to troubleshoot and resolve critical technical issues. Support end users through innovative technical solutions.

AREAS OF EXCELLENCE

–> Installations
–> Systems Administration
–> VB Scripting
–> Software Support
–> Construct/Edit/Test Programs
–> Hardware Support

PROFESSIONAL EXPERIENCE

Configuration Management Technician/Network Administrator

UNITED STATES AIR FORCE, 14 COMMUNICATIONS SQUADRON, MIAMI, FL, 20xx to 20xx: Ensured unfettered secure connectivity to 650+ nodes through 14 servers in support of more than 800 end users. Complied with rigorous classified network/secure Internet protocol router network (SIPRNET) policies to preserve information security across the operation. Administered SIPRNET control center utilizing domain and resource administrator in account configurations.

SELECTED ACHIEVEMENTS:

> Personally managed integrated management database system account creation services for more than 4,000 members, including military and civilian personnel.

> Prepared for a 40% personnel decrease and provided comprehensive team member training sessions on control center procedures; ensured support to the classified network and three sub-networks despite a reduction in personnel.

> Planned and implemented a new secure domain and streamlined the transition of 800+ user accounts.

Configuration Management Technician/Network Administrator

UNITED STATES AIR FORCE, 75 COMMUNICATIONS SQUADRON, HILL AFB, UT, 20xx to 20xx: Supported Operation Enduring Freedom at Al Udeid AB Combined Air Operations Center as lead controller while on a four-month deployment. Documented a two-year history/timeline of command, control, communications, computer, and intelligence trouble tickets and identified/resolved 130 at-risk systems. Played a key role in the team’s earning the Installation Excellence Award.

SELECTED ACHIEVEMENTS:

> Exceeded timeline expectations by three weeks in completion of U.S. Air Forces in Europe directed standard desktop configuration load/unclassified network migrations for 140+ workstations.

> Issued 13,000 items of classified media/equipment and maintained 98% software efficiency rate; guaranteed successful completion of 250 missions in support of the busiest operation.

> Led the structured re-issue of 1K building codes to wing personnel, which ensured validation and proper access to controlled areas.

> Streamlined an outmoded receipt process, which improved 30-day tracking of classified assets to 100% accountability and decreased paperwork to 50%.

EDUCATION

Bachelor of Science in Business Administration
20xx, XYZ University, Miami, FL

Associate of Science in Information Technology
20xx, XYZ Institute of Technology, Miami, FL

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