Training Consultant Resume Sample

COMPREHENSIVE TRAINING CONSULTATION

Highly organized and people-oriented training and development specialist with expertise in delivering quality training in different learning formats. Demonstrated skill in designing training to effectively meet operational needs. Member of the American Society of Training and Development. Received the Bridging the Gap Award in 2006 (for volunteering to conduct additional evening training courses) and the Horizon Awards in 2005 and 2006 (for providing support to operations). Proficient in Microsoft Office, Centra, Adobe, WebEx, Interwise, and Breeze.

Core Knowledge & Skill Areas:

* Staff Development
* Curriculum Design
* New Hire Orientation
* Classroom & Virtual Training
* Coaching
* Process Improvement

TRAINING EXPERIENCE

ABC BUDGET GROUP, Miami, FL, 20xx – Present

Training Consultant, Truck Division: Design and update training classes, responding to operational changes and needs. Develop training support material and conduct webinars for field employees throughout the U.S. Conduct new hire orientation and support regional management as well as employees with training and development needs. Manage company-wide communication with respect to policy and process changes. Consult with upper management to identify solutions for performance gap issues other than classroom training. Facilitate process improvement groups, schedule all online classes, and field policy/process questions.

* Led a team of five in the newly created Training Department to develop, deliver, and plan a four-day workshop for 30 new managers, which included scheduling presenters, arranging travel and accommodations for participants, and working with a printing vendor.

* Played a key role in successfully rolling out portable navigational units to all rental locations, including policy guides, job aids, recorded training sessions, and company communication in just two months.

* Served as team lead on a project to decrease dealer opening process time from three weeks to ten days.

* Implemented and marketed a new company-wide online training calendar, which resulted in a 50% increase in attendance at training sessions.

BCD BANK, Miami, FL, 20xx – 20xx

Training Consultant: Recommended training solutions after client consultations and/or needs assessments, and then created and delivered/coordinated the training. Designed and facilitated learning solutions and monitored their impacts. Completely revised the Associate Introduction Program as project manager to accommodate the needs of two different clients, creating different versions of the program for university graduates (a three-day program and a seven-day program), which enabled one corporate client to save $700 per participant.

* Partnered with subject matter experts to keep the training focused and change the format from lectures to interactive discussions by adding activities such as games and exercises.

* Served as the key contact for the sales training program, which was judged successful by the participants’ estimates of the revenues they could generate from the skills they learned. Participants estimated their projected revenues based on the training they received as between $75,000 and $3 million.

* Gathered and evaluated data through a survey, a focus group, and interviews with senior management to conduct a needs assessment to advance the strategic goals of the client’s business unit. Compiled results and presented recommendations that were accepted by the Division Head.

* Managed and revised training curriculum for a two-year program for university graduates who were potential commercial lenders, which was so successful that individual classes from the curriculum were requested for both existing employees and new ones.

EDUCATION

Master of Arts in Training and Development
University of XYZ, Miami, FL, 20xx

Bachelor of Business Administration
XYZ University, Miami, FL, 20xx

Continuing Education: Robert F. Mager Associates Inc., Training Director Workshop
Franklin Covey Leadership Series

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