Training Director Resume Sample

Training Director

Needs assessment analyst with nine years of experience improving operations through program development and employee training. Adept at cultivating new managers and trainers by increasing employee training opportunities. Process improvement expert, developing and implementing retail policies / procedures to increase efficiency, productivity, and sales.

Areas of competency include:

* Strategic Planning
* Team Collaboration
* Software / Hardware Rollouts
* Product Rollouts
* Marketing
* On-the-Job Training
* Acquisition Training
* Interviewing
* Hiring
* Curriculum Development
* Disciplinary Training
* Classroom Training
* Personal Selling Development
* Staff Management
* Cross-Functional Team Leadership
* Verbal Communication
* Written Communication
* Presentations / Public Speaking

Development Experience

ABC COMMUNICATIONS, Miami, FL
National Training Director, 20xx to 20xx

Oversaw sales and business operations training for all channels (retail, indirect, and business) company-wide, which included managing ten Sales and Call Center Trainers in 17 states. Analyzed effectiveness of trainers (in gap analysis) and programs. Established retail policies and procedures. Managed new product / services / hardware / software launches, including promotion of rollouts, and training with cross-functional team. Ensured new software support.

Improvements

* Increased learning opportunities while reducing out-of-field-time and travel expense by creating Learning Sells program, which educated Sales Managers on delivering training segments in field.

* Improved new-hire employee program efficiency and feasibility by incorporating e-learning, self-directed learning, and classroom time.

* Led project team in developing and implementing new manager training program nationwide. Program included retail operations, systems, employee management, human resources requirements, personal selling, and selling instruction training.

BCD COMMUNICATIONS, Miami, FL
Training Director, 20xx to 20xx
Supported requirements listing process and testing of new offerings. Created / edited e-learning content for sales employees, Call Center Agents, and managers at all levels. Designed / built learner-focused e-learning courses. Delivered formal reports and presentations about programs.

Improvements

* Elevated consistency and efficiency among stores by centralizing learning and developing function at corporate office.

* Enhanced skills of front-line sales representatives by aligning with HR to create hiring process requirements for managers.

* Participated on team that brought mystery shopping to organization, selecting appropriate vendor, creating evaluation criteria, training field sales employees on measurement of criteria, and implementing policy.

Education

Bachelor’s Degree of Business Administration, XYZ University, Miami, FL, 20xx

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